Home » Uncategories » How to Get Support for Your Apple Products - PCMag.com
Monday, July 1, 2019
How to Get Support for Your Apple Products - PCMag.com
Apple's Support app and website can lead you to the right resources when you're having trouble with your iPhone, Mac, or other product.
PCMag reviews products independently, but we may earn affiliate commissions from buying links on this page. Terms of use.
Need help with an iPhone, iPad, Apple Watch, Apple TV, Mac, or other Apple product but not sure where or how to get support? No problem. Apple can show you the right path with its dedicated support app and website. Both options help you find the most direct way to get assistance for your Apple product.
You’ll find tutorials on how to set up and use Apple devices, software, services, and features. Both the app and website can connect you with an Apple support representative with whom you can speak or message. And if your technical trouble requires a trip to an Apple Store, the app or website can help you set up an appointment. Let’s check out the app first and then take a tour of the website.
Download and install the Apple Support app on your iPhone, iPad, or iPod touch. Fire it up and tap the Get Started button on the intro screen. You can also share your location when using the app, which simplifies the process of finding a local Apple Store if you need repairs or more personal assistance for your product.
The app should automatically detect your Apple ID and display a list of all the registered Apple products and services linked to your account. If you're having trouble with one of your registered devices, tap its entry in the list.
General Troubleshooting
,The app shows you general troubleshooting topics related to your device. For example, tapping the entry for your iPad delivers links to such topics as Repairs & Physical Damage, Battery & Charging, and Connectivity. Selecting your Apple TV brings up topics such as Setup & Configuration, Music, Movies & TV Shows, and Internet & Steaming. And choosing a service such as Apple Music leads to such topics as Saving & Playing Songs, Radio, and Membership & Billing.
Check Your Warranty
Before you proceed, you may want to check the warranty coverage for a broken or defective product to see whether you’re still covered. To do this, tap your profile picture or icon in the upper right. At your account page, tap the entry to Check Coverage.
Use the Check Coverage Screen
The Check Coverage screen lists your registered products’ basic warranty information.
Choose Your Device
Select a product to see more warranty details.
Check More Products & Services
If you didn’t see the problematic product listed under your account on the main Get Support page, swipe to the bottom of that page and tap the entry for More Products & Services. There you’ll find all major products and services and can choose the one you want.
Choose the Issue You're Experiencing
Select a general topic for a product to see descriptions of specific issues related to that topic. For example, under the Battery & Charging topic for an iPad are such technical issues as Unable to Power On, Unexpected Shutdown or Restart, Device Slow or Unresponsive to Touch, and Not Charging When Connected.
Use the Search Tool
If you track down the right product but can’t find the specific issue you’re experiencing, try the Search tool. Tap the Search icon at the bottom of the screen. Tap a word or phrase that best describes your issue. By default, search results cover all products. To narrow the selection, tap the filter button and select a product.
Learn More About Your Devices
You can also find general articles about Apple products and features to learn more about them, even when you’re not having technical trouble. To do this, tap the Discover icon at the bottom. You’ll find articles geared to the products you own as well as Apple products in general.
Read Apple's Troubleshooting Articles
But let’s assume you are trying to troubleshoot a technical problem. Once you find the issue that best describes it, select that issue to drill down. Results will vary; you may be taken directly to a recommended support article with troubleshooting steps for you to follow. Or you may see links to several recommended articles. Tap the one you want to read. In most cases, the app will also provide options for contacting Apple Support.
Communicate With Apple Support Directly
You can select Talk to Us Now to call Apple Support directly. You can select Schedule a Call so that someone from Apple will call you at a convenient time. You can choose Talk to Us Later to email your contact details for a follow-up call with Apple. You can select Chat with Us or Start Your Chat Now to open a chat session with an Apple Support rep. If you’re certain your problem requires a trip to an Apple Store, you can choose Bring in For Repair to schedule your visit. If you don’t see all of these options, tap See All Links to reveal them.
Call or Chat When You're Ready
The options for calling or chatting lead you to the necessary screens to initiate your call or chat session.
An Apple Store Near You
The repair option takes you down a different path. When you select this option, the app displays a list of nearby Apple stores and other authorized service shops based on your current location. If you don’t have location tracking enabled or want to search for a store in another area, type the city or ZIP code at the top. Select the name of the Apple Store you want to visit.
Make a Reservation
At the next screen, select a suitable date and time from the available reservations. Tap Reserve.
A Date With Apple
You've booked your appointment.
Confirmation Email
You’ll also receive a confirmation email. If you need to cancel or reschedule the appointment, click the link in the email to Manage My Reservations.
Don't Want the App? Use the Website
Now, let’s explore the Apple Support website. Launch your favorite browser and surf to the Apple Support site. The home page lists general Apple products.
Choose Your Product
Select a product, such as an iPhone, iPad, Apple Watch, or Mac. The resulting product page displays links to support and how-to articles, featured topics, and various resources such as a user guide and technical specs. Depending on the product, you may also see links for repair options. To get direct support from Apple for that specific product, click the link at the top to Contact Support.
Schedule a Chat or a Repair
The Contact Support page presents options to talk to Apple or to get a repair. In the Talk to Us section, click the link to Get Help.
View Your Products
At the next page, you can select one of the general products or click the link to See Your Products.
Log In
If you chose the option to see your products, you’re prompted to log in. The page displays a list of your registered products. Select the product that needs help.
Type Phrases Into the Search Bar
You can now search for your topic or issue by typing a phrase in the search field or by drilling down through one of the listed topics.
Select How You'd Like Help With Your Product
The resulting page asks how you’d like to get help. Select one of the options, which include chatting, talking to Apple Support, or bringing your device in for repair.
Choose a Time and Place
If you opt for a repair, type your ZIP code at the next screen. From the results, choose the Apple Store or service shop you want to use. Select a suitable date and time.
You Have an Appointment
Your appointment is scheduled.
Confirm Your Reservation
Check your email for your appointment confirmation.
How to Tell if You Need a New iPhone Battery
If you're already headed to the Apple Store for repairs, check whether you need to replace your battery.
YouTube広告展開でのブランド維持をサポートするモメンタム社『HYTRA DASHBOARD Safe Video List』がリリース｜ECのミカタ - ECのミカタ
0 Response to "How to Get Support for Your Apple Products - PCMag.com"
Post a Comment